10 Tips for Creating a Positive Relationship with your Patient
Written by Pliro
Jun 23, 2016 Last updated: Apr 1, 2019
In order to make your patient come back to you again or refer you to someone else, you need to provide him with a quality healthcare experience. These 10 tips will have you create a positive relationship with your patient:
Know your patients:
Many patients complain that most of the doctors are disconcerting and are more concerned about the patient’s medical condition rather than the patient himself. The patient wants to be treated as an individual. The doctor should try to make the conversation seem more like a discussion rather than an interrogative session. As such, it is also important to know your patients’ names and remember them.
Keep yourself composed:
Coming to a hospital or a clinic itself is pretty stressful for a patient. It is important that the doctor’s attitude appears as re-assuring for the patient. The doctor must remain calm and not scare the patient. Keep smiling so that your patients can feel composed too.
Always listen to your patients:
Often patients want to discuss their concerns and fears with someone at length. They want someone who can understand them so that they can talk their heart out to them. Medical professionals and doctors need to be just like psychologists here. We all know you’re busy, but you really can give an extra five minutes to your patient. It’d be worth it in the end.
Always follow up:
Your patients won’t keep returning to you unless you keep checking up on them. If they had a surgery with you last month, call them to check how they are doing. Always anticipate what they need in advance and make sure they get it.
Always be well-prepared for your appointments:
Make sure you go through the patient’s file before he comes in. This would show to the patient that you’re interested in his case and can be relied upon.
Direct them to others who can help:
If your patient comes up with a problem that you cannot solve, don’t just turn him away. Direct him to some other doctor specializing in the concerned area. The patient would feel ensured that you are trustworthy because you didn’t just mint money trying to fool the patient pretending to know something you have no idea about.
Educate the patient:
This cannot be stressed enough. Instead of using medical jargons that are sought to overwhelm the patient so he doesn’t ask more questions, you are supposed to make the case as easy as possible for him by educating him as much as possible. Give more information to him on a specific topic to make him learn more about his condition, and share examples of other patients with similar stories.
Anticipate your patient’s needs:
If your patient got an injection last year, call him up and remind him that he may need an injection this year too. This will show the patient that you’re concerned about his needs.
Be there for your patient:
Patients like their queries being answered in a timely manner. If they texted you yesterday about a problem they are having, make sure you reply to them by today about what can be done. Make yourself available for the patient who has a serious concern, if it means calling you at 3am at night.
Show value to your patient:
If he is a returning patient, give him a discount on your services whenever you can. This will create great value for your patient and he won’t be switching doctors anytime soon.